Frequently Asked Questions

Website development is $1,799.99 CAD (pre-tax) for a 5-7 page custom website. Website redesigns are $1,499.99 CAD (pre-tax). Maintenance plans are $70/month or $599.99/year CAD (pre-tax). All prices are transparent with no hidden fees.

Yes, we require a 50% deposit to start all projects. Work will begin once the deposit has been paid, and the deposit is non-refundable. The remaining 50% is due within 15 calendar days from project completion. The project will not be handed over until full payment is received.

We accept cash, e-transfer, or cheque only. Overdue invoices may incur a 2% monthly interest charge. Payment details will be provided in your project agreement.

Our pricing is transparent. Additional costs may include: extra pages beyond the standard package ($499.99 each), add-on features like e-commerce ($399.99), booking system ($399.99), multilingual support ($699.99), blog setup ($499.99), rush projects (25% fee), and content writing ($40/hour). All additional costs are discussed upfront.

Our process includes: 1) Discovery & Planning (understanding your needs), 2) Design & Development (creating your website), 3) Testing & Launch (ensuring everything works perfectly), and 4) Support & Maintenance (ongoing care). We keep you informed at every step.

You'll be involved as much as you want to be. We provide regular updates and seek your feedback at key milestones. Most clients prefer our guided approach where we handle the technical details while keeping you informed of progress.

Yes! You are entitled to 5 revisions of the site prior to additional charges being applied. We want to ensure you're completely satisfied with the final result. Any revisions beyond this limit will incur additional fees, which will be communicated and agreed upon prior to implementation. Major scope changes may affect timeline and cost, which we'll discuss with you first.

Yes, rush projects are available with an additional 25% fee, subject to our current workload. Rush projects typically have a 1-2 week turnaround. Contact us to discuss your timeline requirements.

Yes! All our websites are built with a mobile-first approach and are fully responsive. Your website will look and function perfectly on smartphones, tablets, and desktop computers.

Yes, basic SEO (Search Engine Optimization - helps your site rank higher on Google) is included in all our websites. This includes proper meta tags, structured data, optimized images, fast loading times, and Google Analytics setup. SEO helps your business get found online by potential customers searching for your services.

Domain setup assistance will be provided, though it will be the customer's responsibility to pay for domains and will be their responsibility once the complimentary 30-day post-launch support is concluded or their website maintenance term has concluded. We are not responsible for any issues with third-party hosting services or domains.

Yes, we can build your website with a user-friendly content management system (CMS) that allows you to make updates easily. We also provide training and documentation to help you manage your content.

Our maintenance plans include regular backups, security monitoring, uptime monitoring, minor content edits, plugin/software updates, performance optimization, and priority support. Large content edits are billed separately at $40/hour CAD.

While not required, we highly recommend maintenance plans to keep your website secure, updated, and performing optimally. Websites without regular maintenance are more vulnerable to security issues and performance problems.

Yes, you can cancel your maintenance plan at any time with 30 days notice. There are no long-term contracts or cancellation fees. We believe in earning your business through quality service.

If you have a maintenance plan, we'll fix issues promptly at no additional cost (unless caused by third-party modifications). Without a maintenance plan, we offer support at $40/hour CAD. We also provide 30-day post-launch support for all new websites.